February 25, 2008

 

Ann Concepcion Morris,
 
My wife, Marsha & myself would like to express our gratitude to you and your staff for helping us in packing and shipping the items we brought in to your store on the afternoon of Saturday, Febr. 16th. 
 
We had spent that Friday & Saturday at my mother-in-laws house, cleaning & gathering items that where mementos of my wife's childhood. We came in 20 minutes before you closed and desperately asked if you packed items, as well as shipped them. We had items in our SUV & additional items at the house, but not once did you say "sorry, we close in 20 minutes." Without any hesitation you had us bring all of the items in that we had with us. We then went back and got the other items we needed to ship, as you said you would stay to pack them.
 
On our return, you said that you would get all of the items packed and ready for shipment that day.
As we had not ate yet, you reassured us that you would get this done, not to worry about it, go eat, and that you would call when the packing is done. As we where on our way back, you called us to say that you where done. That was 2 hours, and seven packed boxes later, after we had dropped everything off to you. 
 
You also had arranged for DHL to stop at your store on Monday, the 18th, even though it was a holiday and your store would be closed. Again, you went above and beyond normal service.
 
I'm happy to say that these seven boxes where at our home in Chandler, Az on Wednesday, 2/20/08.
 
Ann, we both feel you and your staff went above and beyond the normal service to pack and ship these boxes. We had a long, hard weekend in Marion, but your assistance to us, was the bright spot of the weekend. Again we greatly appreciate your assistance to us in this matter.
 
Thank you,
 
Ken & Marsha Stults